Shipping policy

Free standard shipping on every order across Canada.

Processing Time

Orders ship within 1–3 business days, Monday to Friday, excluding public holidays. When your order ships, you'll get an email with your tracking number. Tracking can take up to 24 hours to show activity.

Delivery Options

·         Standard shipping: free, delivered in about 3–7 business days after it ships.

·         Express shipping: price shown at checkout, delivered in about 1–3 business days after it ships.

Rural and remote addresses may take a few extra days.

Every Order Is Insured

Damaged in transit: If your lock arrives damaged, email us photos of the item and the box within 7 days of delivery. We'll ship a replacement at no cost and deal with the carrier claim ourselves.

Please keep the box and packaging for 30 days in case the carrier asks to inspect them.

Lost in transit: If your package hasn't arrived 5 business days after its expected delivery date, contact us. We'll open an investigation with the carrier, who may contact you to confirm it wasn't received. Please reply to them quickly, since it speeds up your replacement. If the package is confirmed lost, we'll send a replacement or give you a full refund, whichever you prefer.

Marked delivered but not received: Check with neighbours, your building's mailroom, and your mailbox for a delivery notice card. If you still can't find it within 2 days, contact us and we'll open an investigation with the carrier and work with you on a solution.

Canadian Orders

Canadian orders ship within Canada, so there are no customs duties. Applicable sales taxes are shown at checkout.

Address Changes

To change your shipping address, contact us within 1 hour of placing your order. If a package comes back to us because the address was incorrect or incomplete, we'll reship it once you confirm the correct address. You'll only pay the cost of the new shipping label.

Questions

Email sales@rensolstore.com or call +1 (613) 800-4050, Monday–Friday, 9 a.m.–5 p.m. ET.