Refund policy

RETURN, REFUND, AND CANCELLATION POLICY
Thank you for shopping at ReNSol Store. We want you to be completely satisfied with your purchase. Please read our policy below regarding order cancellations, returns, and refunds.
1. Order Cancellations (30-Minute Rule)
To ensure the fastest possible delivery times, our automated fulfillment system begins processing orders almost immediately.
  • 1-Hour Window: You may cancel your order for a full refund within 1 Hour of placing it.
  • How to Cancel: To request a cancellation, please email us immediately at sales@resourcensolutions.com with the subject line "URGENT: Cancel Order #[Your Order Number]".
  • After 1 Hour: Once this 1-hour window has passed, your order is sent to our logistics team and cannot be cancelled or modified. If you no longer want the items, you must wait for the package to arrive and follow our standard 14-day return process outlined below.
2. 14-Day Return Window
We offer a 14-day return policy. This means you have exactly 14 days after the date you receive your item to request a return. Any return requests submitted after the 14th day will unfortunately not be accepted.
3. Return Eligibility Conditions
To qualify for a return and full refund, your item must meet the following default criteria:
  • Condition: The item must be unused, unwashed, and in the exact same condition that you received it.
  • Packaging: It must be in its original packaging with all tags, labels, and protective seals intact.
  • Proof of Purchase: You must provide the receipt, invoice, or order confirmation number.
4. How to Start a Return
  1. Contact our support team at sales@resourcensolutions.com to request a Return Merchandise Authorization (RMA).
  2. Provide your order number and the reason for the return.
  3. If your return is approved, we will send you instructions on where and how to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted or refunded.

5. Return Shipping Costs
  • Customer Responsibility: Unless the item arrived damaged or defective, the customer is responsible for paying all return shipping costs.
  • Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Refunds and Processing
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed automatically to your original method of payment.
  • Processing Time: Please allow 10-15 business days for your bank or credit card company to clear and post the refund to your account.