Effective date: September 5 2026
Applies to: RNSV-CA229F01BN Smart Deadbolt Lock products purchased from ReNSol Store or authorized sellers.
1. What This Warranty Covers
ReNSol Store (operated by Resource N Solutions Ventures, Whitby, Ontario, Canada) warrants that your smart lock is free from defects in materials and workmanship under normal residential use:
· Electronic parts — 1-year limited warranty. The lock's electronic components (circuit board, fingerprint sensor, camera, keypad, Wi-Fi/Bluetooth module, motor) are covered for one (1) year from the date of delivery.
· Mechanical parts and finish — limited lifetime warranty. The lock body, deadbolt mechanism, latches, strikes, and the Black Nickel finish are covered against defects in materials and workmanship for the lifetime of the product, for as long as the original purchaser owns it and uses it in a residential setting.
2. Who Is Covered
This warranty applies only to the original residential purchaser who bought the product new from ReNSol Store (rensolstore.com) or an authorized seller. Proof of purchase (order confirmation or receipt) is required for any claim. This warranty is non-transferable and does not apply to second-hand buyers, landlords for tenant-installed units, or commercial/institutional installations.
3. What This Warranty Does Not Cover
This warranty does not apply to:
· Damage caused by improper installation or operation contrary to the user manual (e.g., incorrect door preparation, wrong screw lengths for your door thickness, reversed door-direction setting in the app).
· Damage from misuse, abuse, negligence, unauthorized modification, or attempted repair/disassembly by anyone other than an authorized technician (see Safety Warnings in the manual).
· Damage from human-caused ("anthropic") factors or events beyond our control — fire, flood, lightning, power surges, extreme temperatures outside the rated −10°C to 55°C operating range, corrosion, or acts of nature.
· Use of non-standard batteries or power sources other than the supplied 2500mAh lithium battery pack.
· Normal wear and tear, including gradual finish wear from cleaning with abrasive or chemical products (only clean water or mild cleaner on a soft cloth is permitted).
· Cosmetic damage that does not affect function (minor scratches, scuffs) after delivery.
· Consumables: batteries, RFID tag cards, and manual keys beyond the initial set included in the box.
· Products purchased from unauthorized resellers, or units where the serial/model identification has been removed or altered.
· Loss, theft, or damage to property, or costs of being locked out. Our liability is limited to the lock itself.
4. Our Remedy
If a covered defect occurs, we will, at our option: (a) repair the product, (b) replace it with the same or a functionally equivalent model, or (c) issue a store credit/refund for the purchase price if repair or replacement is not commercially feasible. Replacement units carry the remainder of the original warranty period (replaced parts carry 90 days or the remainder of the warranty, whichever is longer).
This warranty is exclusive and in lieu of all other warranties, express or implied. To the fullest extent permitted by Ontario law, we are not liable for indirect, incidental, or consequential damages (including locksmith fees, property damage, or loss of use).
5. How to Make a Warranty Claim
1. Contact us first — email sales@resourcensolutions.com with the subject line "Warranty Claim — Order #[number]" or call +1 613-800-4050 (Mon–Fri, 9am–5pm ET)
2. Provide: your order number, a description of the problem, photos or a short video of the defect, and the lock's model number.
3. We'll troubleshoot with you first — many issues are resolved by a factory reset (default passcode 123456#) or a TTLock app re-configuration, and we will guide you through this at no cost.
4. If the defect is covered, we'll issue an RMA with return instructions. Do not send anything back without an RMA — unauthorized returns will not be accepted.
5. For claims within the first 30 days, we cover return shipping. After 30 days, the customer pays shipping to us; we cover shipping the repaired/replacement unit back to you.
6. Approved repairs/refunds are processed within 10–15 business days of receiving the unit.
6. Relationship to Our Return Policy
This warranty is separate from our 14-day return policy. The return policy governs change-of-mind returns; this warranty governs defects that appear later.
7. Governing Law
This warranty is governed by the laws of the Province of Ontario, Canada.
Please direct your Questions? to sales@resourcensolutions.com · +1 613-800-4050 · Resource N Solutions Ventures, Whitby ON L1P 1W2, Canada